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FAQ

Help

Frequently asked questions

Ordering fabric

How is fabric sold?

By the metre, in whole-metre increments, from a single continuous piece. Set the quantity to the number of metres you need. Widths (usually 140–152cm) are listed on each product.

How many metres do I need?

Rough guide: dining chair seat 0.5m · armchair 5–6m · two-seat sofa 8–10m · three-seat sofa 12–14m · queen headboard 2m. Add 10–15% for patterned or pile fabrics. For anything bigger, send us a photo and we’ll estimate for free.

What does the Martindale rating mean?

It’s an abrasion test. Under 15,000 rubs is decorative only; 20,000–30,000 suits light domestic use; 30,000–50,000 is general domestic; 50,000+ is heavy domestic and light commercial; 100,000+ is severe commercial. Our fabric guide explains it in detail.

Can I get samples first?

Yes — please do. Sample packs cost a few dollars to post and the cost is refunded against your first order.

Leather

What’s the difference between full-grain, top-grain and pigmented leather?

Full-grain keeps the natural surface with all its character and ages beautifully. Top-grain has been lightly sanded for a more uniform look. Pigmented (corrected-grain) leather has a protective colour coat — the most consistent and the easiest to clean. Read Leather grades explained.

How many hides for a sofa?

Allow 3 full hides for a two-seater and 4–5 for a three-seater, including 25–30% wastage for the irregular shape of a hide. We’re happy to estimate from your pattern.

Foam & cushions

Which foam should I use for a seat?

For seats, choose a high-resilience (HR) foam of at least 35kg/m³, 100mm thick for sofas and 50–75mm for dining chairs. Backs can use a softer 23–28kg/m³ foam. See Foam density & firmness explained.

Do you cut foam to size?

Yes — rectangles, rounds, T-cushions, bevels and templates. Email us dimensions or a cardboard template photo for a quote.

Payment & delivery

How can I pay?

Credit/debit card (Visa, Mastercard, Amex via Stripe), Apple Pay and Google Pay, or direct bank transfer. Approved trade customers can order on a 30-day account.

Do you ship nationwide?

Yes, to every address in New Zealand, with click & collect from our workshop. See Shipping & Returns for rates and timeframes.

Do you offer upholstery services or repairs?

[PLACEHOLDER — answer yes/no. If yes, describe what you take on and link to a quote form.]