Help
Shipping & Returns
Straight answers on how your order gets to you and what happens if something’s not right. [PLACEHOLDER rates — update once your shipping zones are set in WooCommerce.]
Delivery in New Zealand
| Order type | North Island | South Island | Rural |
|---|---|---|---|
| Samples & small supplies | $6.90 | $6.90 | +$4.50 |
| Fabric & leather (per order) | $14.90 | $19.90 | +$6.50 |
| Foam sheets & bulky items | $29.90 | $39.90 | +$9.50 |
| Orders over $500 | Free (excludes rural surcharge & pallet freight) | ||
Orders placed before 1pm on a working day are dispatched the same day. Most North Island addresses receive within 1–2 working days; South Island and rural addresses within 2–4. You’ll receive a tracking link by email the moment your parcel is scanned.
Click & collect
Choose “Local pickup” at checkout and collect free from our workshop at [PLACEHOLDER ADDRESS] during opening hours. We’ll email you when it’s ready — usually within two hours for stocked items, and the next working day for cut foam.
Returns
Change of mind: Uncut rolls, unopened supplies and tools may be returned within 14 days in original condition for a refund, less the cost of return freight. Because fabric, leather and foam are cut to order, cut lengths, cut foam and hides cannot be returned for change of mind — this is why we make samples cheap and refund them on your first order.
Faulty or incorrect goods: If we’ve sent the wrong item, or a product has a manufacturing fault, we’ll replace it or refund you in full including freight. Please check fabric for flaws before cutting — once it’s cut, we can’t accept a claim for visible flaws. Contact us within 7 days of delivery with your order number and photos.
Nothing here limits your rights under the Consumer Guarantees Act 1993.
Dye lots & colour
Colour on screen is a guide only. Slight variation between dye lots is normal for textiles and leather; if you’re ordering for one piece across multiple orders, tell us and we’ll match lots where possible.